Ready to implement a high-end client experience strategy but don't know how to get started?

get personalized support and a custom-tailored step-by-step guide to properly set up your back-end systems.

You know streamlined processes and seamless client experience are THE KEY to running an efficient business.

But every time you sit down to make edits, you just can’t seem to figure out where to make the changes. Should my leads fill out an inquiry form or directly book a discovery call? What should I include in my offboarding process? Do I follow-up a few months after I sent the deliverables?

And that’s exactly where I come in. I’ve spent YEARS perfecting my expertise in the Brand & Website Designer and Copywriter industries so I can show you what your client experience strategy is missing out on.

Introducing

Client Mapping Intensive

Perfect for brand & web designers and copywriters who need support with figuring out their client experience strategy and what systems or tools they should implement in their creative business.

WHAT’S INCLUDED:

Intake Questionnaire to get to know your business, services and client experience.
90-minute call to review your business systems and client journey.
Coaching on how to streamline your processes and elevate your client experience to look professional while being more efficient.
10 days of Voxer support.

Investment: $495

Timeline: 90-minute + 10 days of Voxer

See what others have to say

"It was great working with Martine! She was very detailed and organized and always kept me updated. I love how thorough she is and the amount of time she put in to really understand my services and processes"

"After one detailed conversation, she had a full understanding of my services, my clients, and my business needs. Martine brings clarity, organization, and simplification to business processes driving efficiencies and improved client service. She brings a high point of contact to her projects, which I greatly appreciated."

"Martine is efficient, and does an incredible job of putting herself in YOUR clients shoes to help you determine what system is going to work best for them."

Here's what the Client Mapping Intensive can do for your creative business

Providing clarity on the client experience you want to offer. You’ll have a visual map of what your client journey looks like.
Review all the systems you need to run your business and eliminate the ones you don’t need.
Having a clear plan that’s easy to implement. You’ll feel relieved knowing exactly what you have to do to more the needle forward in your business.

Here is how we'll do it!

Booking

First, schedule your Client Experience. Then complete the registration form and pay the invoice to took your spot.

Pre-Work

Once you sign your contract, I’ll send out an intake questionnaire containing specific details about your business and client journey.

Delivery

During our call, we’ll create a step-by-step guide so you can easily make the update to your client experience strategy yourself.

Support

You’ll walk away with a Roadmap, a Next Steps Guide and 10 days of Voxer to ask questions as you implement.

Who is this for?

The Client Experience Intensive is more suitable for serviced-based businesses who are looking to elevate, streamline and enhance their current client experience strategy.

Do you offer a payment plan?

For Client Experience Intensive, I require 100% to book.

How much time will I need to dedicate to this setup?

All you’ll need to do is complete the Intake Questionnaire which usually takes 60-90 minutes. You’ll provide me with information about your current processes and the systems & tools you use.

What happens after the intensive is complete?

Once the Client Experience Experience is complete, I will send over the map of your processes and you get 10 days of Voxer support as you are implementing the changes to your business.

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